IBM Verse: IBM Support Meetings and Verse

I’ve seen a lot of things in my life, as you can well imagine. However, this has to be one of the more interesting things I’ve seen.

As a member of a Collaboration and Messaging Team, I do, on “occasion,” have need to open PMRs with IBM Technical Support. I have found that asking the IBM Tech to do a screen share with me to be a very effective method of troubleshooting issues with them.

Today, the day after provisioning of my IBM Verse Basic account and the day I actually was able to log in to Verse, I needed to do a screen share with IBM on an open PMR. As always, the technician sent me a link to his meeting room.

Nothing unusual about that, it happens all the time when IBM and I are going to work a PMR.

What is unusual is what happened after I clicked the link.

This is what I see on a workstation that has never logged into IBM Verse:

versemeetings1

And this is what I see when I click the link on a workstation that has logged into IBM Verse:

versemeeting2

A “slight” difference in the log in page, which really threw me for a loop.

Yes, I can attend the meeting using my IBM Verse credentials. But that was not the expected behavior.

No, I did not clear my browser cache before attending the meeting (why would I do that?). However, later, after ending the meeting, I did clear the cache, restarted the browser, and saw this:

versemeetings1

 

Weird, right?

 

Author: Gregg Eldred

This is a weblog with some basis in IBM/Lotus Notes & Domino software, when I feel like it or think of something that might be interesting. Other than that, we'll see where this goes. The views expressed in this blog are mine alone, and do not reflect the views of NextStep Technologies, LLC. If you think otherwise, you are mistaken. © 2003-2020 NextStep Technologies, LLC. All rights reserved. The rights to all logos, images, etc., are owned by their respective owners.

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