Goodbye IBM Notes: City of Cornwall

A couple of articles on the same topic, the City of Cornwall has decided to move off of IBM Notes to Microsoft Office365 (emphasis, mine).

Cornwall’s information technology department is asking to spend almost $900,000 on software and equipment to keep up with the times.

The budget is proposing $898,000 for several different projects. There is a three-year phase in for a Microsoft Office upgrade and desktop virtualization.

 

. . . There is also money for moving corporate emails to Microsoft Outlook which will more seamlessly integrate with the other programs the city uses. The migration to Microsoft programs will lead to the city abandoning Lotus Notes, a software suite now owned by IBM, in favour of Microsoft’s shared and remote-computer platforms.

There is also money for a new records management system called for social housing after the province pulled support for implementing such systems recently in favour of producing their own system.

More >

But the “money quote” comes from a second article:

“Hallelujah!” Coun. Bernadette Clement remarked on word the city would be ditching Lotus.

More >

That is exactly the problem IBM has long confronted but never addressed.  Now, that same sentiment will spill over to HCL. You can argue the technological advantages of IBM Notes/Domino all you want, but it doesn’t make any difference in the minds of a lot of users and, more importantly, the decision makers with the purse strings.

So, I ask, “IBM, how is Domino 10 going to change those people’s minds?” Because until you can show me that the updated version is positioned to make people think well about their Domino investment, and I don’t mean the faithful that have attended some or all of your #domino2025 webinars and sessions, it won’t matter. Oh, you’ll keep some accounts that were waffling, maybe gain a couple of new ones, but until you can change the minds of the users, all of the work you are doing on Domino 10, and beyond, will only make the faithful happy.

 

#Domino2025 Virtual Jam – What’s the Point?

Sure, a bit of a clickbait title, however, why not?

I attended the #Domino2025 virtual jam today. The first half (or more) was primarily focused on Application Development. The remaining time was on Mail, Calendar, Contacts, Sametime, the Notes Client, and iNotes. Throughout the presentation, the moderators allowed 10 minutes of open Q&A and also asked us to answer some survey questions. Sadly, none of the survey questions included an option for “Not Applicable,” “No development needs,” or similar answers. You had to pick an option, even if it didn’t apply to you or your company.

It was during the conversation about mail, calendar, and the Notes client that I perked up. I watched the online Q&A, I listened to the speakers, I listened to the audience. It was then that it struck me – IBM is asking the same questions they’ve asked us over the years. The online Q&A was filled with the questions you’ve heard and asked throughout the years. The answers were all pretty much the same, “thank you for your feedback.” In fact, IBM had a Twitter widget in the Jam, that was watching for mentions of the hashtag #Domino2025.

Being a bit of a realist (I’m trying that word out, instead of “cynic”), I tweeted and received a reply:

Now, who among you have attended Lotusphere/Connect/whatever over the years? Did you attend the sessions “Ask The Developers?” “Ask the Product Managers?” That line, “we’ll take it back with us,” is a handy phrase from both of those sessions. Realistically, it means that nothing will happen.

Now, back to the Jam. What is the point? IBM is asking the (remaining) faithful for their opinions. I ask, what have you done with all of the opinions we have provided to you over the years?

Let’s start with IdeaJam. There are still ideas, voted on by people that work with the products, on that site. What did you do with any of those ideas? Why wouldn’t you go to a site that is designed for ideas, mine them, and implement the most popular ones? This site goes back years. At any time in the past, all you had to do was to take a look and implement some of them. You would not be in your current position of asking, yet again, for our thoughts and ideas. Further, if you had implemented some of the more popular ones, you may not be in your current position.

Next, every year, in January or February, you gathered the faithful in Orlando. You had two, specific sessions, where the audience asked for features, direction, and wishes. I am guessing that none of you ever wrote down the questions or the answers and never “took it back with you.” Although, I do know one person that did. And you didn’t like that he would return, year after year, to simply ask for an update. Yet, as far as I can tell, nothing ever came from those sessions, popular as they were.

Finally, your sales reps and technical reps appeared in companies that used your software. They were told certain things, they were begged for certain things. What happened to all of that feedback? Who collated that information and turned it into enhancement requests? Which Product Manager added those items to the build list and delivered those features?

It is telling that the very people that bet on the success of IBM software, that shared their wants and needs with IBM, were, in essence, ignored. These were people that  made their living selling, listening to customers, upgrading, creating applications, using your software. And they all told you how to make it better. You chose not to listen.

Now, here you are again, hand out, asking for feedback, answering with “we’ll take it back with us.”

I’ve read many editions of this book, in many different formats, the ending is always the same.

 

Goodbye IBM Notes: Australian Securities & Investment Commission

The Australian Securities & Investment Commission (ASIC) has completed a proof of concept using Microsoft Office 365, and will be moving their mail and applications from IBM to the Microsoft cloud.

Perhaps most limiting of all, it has left ASIC glued to its ageing Lotus Notes system and the capability of its platform lagging well behind that of other government agencies.

“There’s a valid reason for that. We’ve still got a lot of systems that run off Lotus Notes applications and some of that is held up because of the registry separation decision. Because we’ve got Lotus Notes applications we haven’t been able to get off the Lotus Notes email but we’re doing both those things in parallel now. In effect we’re getting off the Lotus Notes email while getting off the old Lotus Notes systems,” Bryant said.

Bryant was referring to ASIC’s new project to split its classified and unclassified workloads to make way for Office 365 email and cut a path to move off the ageing Lotus Notes systems.

This really isn’t groundbreaking news, but what I found most interesting is the list of approved cloud providers.

None of the Australian Signals Directorate’s panel of approved cloud providers, which includes Amazon Web Services, Microsoft, Macquarie Telecom, Salesforce, former CRN Fast50 No.1 Sliced Tech and Vault Systems, have yet been certified to carry ASIC’s classified data.

Hmmm, there seems to be a missing “premier” cloud provider on that list. But, I suppose that if you’re leaving IBM products in the on-prem world, why would you consider the IBM cloud?

More >

What’s New in IBM Traveler 9.0.1.4

While others have announced the availability of IBM Traveler 9.0.1.4, here is the “What’s New” document for the software. The focus in this release is on IBM Verse.

Support for IBM Verse on Apple devices

IBM Verse for Apple devices is available on the iTunes app store. You can download it and start using it to:

  • See mail from people important to you
  • Set people you interact with often as Important
  • Manage items that need follow up
  • Track who owes you a response and when
  • Work with your calendar seamlessly
  • Interact with all of your contacts

IBM Verse for Apple devices is an IBM created mobile app for iOS, and is available on the Apple app store. However, you can continue to use IBM Traveler with the built-in Apple provided mail, calendar, and contacts apps on your iOS device, along with the IBM Traveler To Do and Companion apps.

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Traveler IF7: Why I Applied the Fix

Old news to probably most/all of you, there is a “new to me” Interim Fix for Traveler, IF7.

Client calls to tell me when they click to download an e-mail attachment, it almost always fails with a message on the Android device of “Download of <name of file> was halted by an error.” Not always, though. Some attachments can be downloaded.

Looked at the file extensions, every file type shown is acceptable.

And then I searched for an answer. This popped up. Son of a gun, I was looking at the extension, not the file name. Lo and behold, file names with spaces weren’t downloading, the ones that didn’t have spaces were able to be downloaded.

Cue Angelic Music.

Twenty minutes later, Traveler had been upgraded to IF7 and all files are able to be downloaded.

Kids, keep up with the Traveler updates. That’s my recommendation for today.

IBM Fix Central

IBM index of Recommended Maintenance for IBM Notes Traveler

Lotus Notes Traveler APAR Listing

iOS 8 and Traveler

A new TechNote, published yesterday, outlines iOS 8 and Traveler issues/responses. The good news: If you are currently on Traveler 8.5.3 UP2 or later, you are ready. If you’re on Traaveler 9.0.1 IF5 or IF6, you are really ready (those versions recognize iOS 8 devices).

But watch the TechNote for notification of any Interim Fix that addresses iOS 8 specific issues.

Open Mic Webcast: Notes Traveler Support – Common issues, Interim Fixes, Q&A – 30 April 2014

Anyone else get this invite just a day or two ago?

Join members of the IBM Notes Traveler Development team as they share information on supporting IBM Notes Traveler, including common issues, Interim Fix deliveries and more. After a presentation, attendees will be given an opportunity to ask our panel of experts questions. Throughout the event, attendees will also be encouraged to comment or ask questions in the IBM SmartCloud Meeting Web chat. Join us for this interactive, educational, lively session.

Topic: Supporting IBM Notes Traveler – Common issues, Interim Fix deliveries, Q&A

Date: Wednesday, April 30, 2014

Time: 11:00 AM EDT (15:00 UTC/GMT, UTC-4 hours) for 60 minutes

More details, including call in numbers, web meeting URL, and more, can be found here.

 

Connect 2014: Some Additional Highlights

Some highlights/announcement from Connect 2014:

IBM will consolidate the collaboration applications under one name, “Connections.” Example, Sametime will be rebranded Connections Chat (the instant messaging portion) and Connections Meetings (the meetings portion). Based on what I heard from the Product Managers in this area during “Ask the Product Managers,” it will be some time before they start using the new branding. It will take you and I much longer.

From PCWorld, comes this:

This means that the Connections bundle will include the Notes/Domino email platform, Docs office productivity apps and Sametime tools for IM, audio/video communications and Web meetings.

As those products get updated this year, they will be rebranded with the Connections name and offered as part that suite, whose core ESN software lets users create employee profiles, blogs, wikis, discussion forums and the like, as well as share, co-edit and comment on files and documents.

“Those products work together today. They’re fully integrated, but now the branding will provide clarity and focus and highlight all these integrated capabilities,” said Kramer Reeves, IBM Messaging and Collaboration Solutions director.

Consolidating these integrated products under a single brand umbrella will help IBM show prospective customers what it has to offer against competing suites like Microsoft’s Office 365 and Google’s Apps, as well as against vendors with narrower offerings, like Box and Dropbox in cloud storage and Jive Software in ESN.

More >

 For Connections, the following were announced:

  • File Sync which lets you synchronize files between your Connections Files repository, your desktop, and your mobile devices. You can pick and choose which files you would like to sync and differential sync is automatic to save bandwidth and time. File Sync with mobile devices is available today in SmartCloud. This is very much needed and will keep users in Connections instead of using competing products. It received a rousing round of approval from the delegates in the OGS.
  • Coming in Connections 4.5 IFR2, Ephox EditLive. A demo can be seen here, along with additional information.
  • Focus on user engagement. You’ll be able to personalize your activity stream and navigation bar and filter for content that is most important to you right now based on what you’re working on.
  • Search your activity stream, set up your real-time notification center and mark favorite content.
  • File galleries in Communities where you can preview files before choosing to download them and where you can manage, organize and share files visually.
  • Community folders which can be shared onto the overview page and browsed
  • @mentions everywhere
  • Secure external file sharing from a single internal instance of Connections installed on premises. External people will see only the information they were given access to, they won’t see public profiles and public communities. (Secure external file sharing is a feature of SmartCloud Connections today)

Coming in Traveler this year:

  • Ability to sync the trash folder with the server
  • Response indicators in inbox (reply and forward icons)
  • Sending S/MIME encrypted mail
  • Sametime awareness in the inbox
  • Integration with Connections services (Files, Communities, Activities)
  • Enhanced Support on Windows Phone for Calendaring, ToDos
  • DLP enhancements
  • Certificate-based authentication
  • New native Notes Traveler for iOS which allows cross-app integration and more features
  • Redesigned Android Traveler app

Coming in Sametime (oops, I mean Connections Chat, Connections Meetings):

  • Implementing additional on-premises Sametime 9 functionality in SmartCloud
  • Sharepoint 2013 integration
  • Chat logging for persistent chat rooms
  • More continuous video streams, video recording, optimized Citrix VDI support, content sharing with video, intelligent cascading MCUs
  • Mapping meeting management features to Connections
  • Integration with IBM Docs
  • Mobile API’s
  • Windows phone and tablet support
  • Ability to receive incoming calls via the mobile softphone

Of course, MailNext was announced. Screen shots and my thoughts can be found here.

Connect 2014: Must-Attend Sessions for Administrators

Connect14Logo

I’d like to say that for the Domino Administrator will be a plethora of sessions that you “must see” (meaning several blog posts on the topic). However, if you’ve seen the writing on the wall, then you’re prepared to attend a profusion of sessions on Connections and Sametime administration. Here are some of the “must see” sessions for Domino Administrators.

JMP402 – Master Class: Reaping Rewards and Avoiding Risks: The Secrets of Consolidating Domains (Andrew Pedisich and Rob Alexrod)

Sunday | 1:30-3:30 | Dolphin Southern Hemisphere – II

Was your environment designed almost a decade ago? Whether you want to move your email to the cloud or if you are just trimming the fat, consolidation is your future. This session covers details of collapsing multiple domains into a single domain infrastructure that is easier to manage and more efficient in costs and operations. Discover tricks and tips learned by experience to move users and servers into a single domain where best practices are implemented from start to finish. Well cover consolidation methodologies that are low risk with solid back-out plans and high rewards that will make you a superstar of infrastructure. Come to this session and get expert advice from the folks in the trenches who have consolidated dozens of domains.

ID106 – #UserBlast 2014! (Mat Newman)

Monday | 11:00-12:00 | Dolphin Southern Hemisphere IV-V

It’s time to release the power! IBM Notes has outstanding capabilities that ensure your social transformation starts from your inbox. We’ll demonstrate how to take advantage of all of these features to improve your IBM Notes literacy, boost productivity, locate expertise, find relevant information, share knowledge and collaborate – straight from your Inbox. Don’t miss the “IBM Notes 9 in 9 Minutes” demo so you can go back to your users and blast them away with the power of the amazing IBM Notes client.

SHOW101 – IBM Traveler Highly Availability – Deployment and Best Practices (Daniel Nashed)

Tuesday | 2:00-3:45 | Swan Osprey 1-2

IBM Traveler is mission critical. There is no good time for maintenance when it comes to mobile devices. In this session you’ll learn how to install IBM Traveler 9.0.1 in the classical and high availability mode. You’ll also understand the new functionality, differences and benefits. This session will cover requirements, functionality, setup of the IBM Traveler server on Windows and Linux connected to the current DB2 10.1 back-end. We’ll cover best practices including performance tuning tips for IBM Traveler on Windows and Linux and migration scenarios.

BP101 – AdminBlast 2014 (Paul Mooney and Gabriella Davis)

Tuesday | 3:00-4:00 | Dolphin North Hemisphere E

Sit down and strap yourself in for the annual Adminblast session! We’ll revisit the 200+ tips given and we’ll pick the top sixty. We’ll cover the top tips taken from the trenches over many years of consulting, covering IBM Domino, IBM Sametime, IBM Traveler — and more! Practical tips that you can use as soon as you get back to work will be emphasized, You must pay attention — and you must listen fast!

ID112 – IBM Domino Policies: Deep Dive and Best Practices (Mark Skurla)

Tuesday | 3:00-4:00 | Dolphin Southern Hemisphere I

IBM Domino Policies are a powerful tool that can be used to administer anything from ID vault to mail managed replicas. However, the flexibility of policies often causes confusion regarding their use. This session will focus not on the settings themselves, but the overall application of policies. Learn how policies actually flow throughout a domain, best practices on how to reduce the number of policies in your environment, how to troubleshoot problems, and how to use policies when using IBM Smart Cloud Notes.

ID104 – Best Practices for Upgrading to IBM Notes and Domino to 9.0.x (John Paganetti)

Tuesday | 4:15-5:15 | Dolphin North Hemisphere E

Why release 9.0.x? Get a head start on your upgrade plans by listening to the development team share their experiences upgrading IBM Notes Clients and Domino Servers to Release 9.0.x in their production domains. We’ll cover general recommended best practices and also discuss enablement of some of the new exciting features in release 9.0.x that you’ll want to take advantage of right away. We’ll riddle the presentation with FAQs about upgrading, new features and lessons learned with release 9.0.x. You’ll walk away with information helping you expedite your own 9.0.x production deployment.

ID302 – Upgrading and Migrating to IBM Sametime 9 (Anthony Payne)

Thursday | 10:00-11:00 | Dolphin North Hemisphere E

IBM Sametime 9 is here! This session will help administrators understand how to upgrade and migrate from previous releases. Included will be discussions on end user data migration as well as architectural reviews.

ID602 – IBM Notes Traveler – Best Practices for Deployment, Maintenance and Support (Charles Ebbe and Robert Sielken)

Thursday | 11:15-12:15 | Dolphin Southern Hemisphere – II

This session will cover best practices for deploying and maintaining IBM Notes Traveler along with how to troubleshoot many problems yourself and get the best, fastest support should the need arise. Topics to be covered in depth will include: system/capacity planning, handling maintenance, monitoring your IBM Notes Traveler servers, cloud administration, and general do’s and don’ts to avoiding common pitfalls. A must attend for all IBM Notes Traveler administrators!

(hat tip to Bruce Elgort for the blog topic idea – I took his “Must Attend” post for developers and made it for administrators)

Open Mic Webcast: What’s New in IBM Notes Traveler Since 9.0 Shipped

Come hear more about the new IBM Notes Traveler features that have been released since 9.0 shipped earlier this year. New features include Attachment Security, Out of Office, Streaming, Android Client Improvements, Device OS Currency, and more.

After a presentation attendees will be given an opportunity to ask questions. Throughout the event, attendees will also be encouraged to comment or ask questions through our SmartCloud meeting web chat. Join us for this interactive, educational, lively session.

Topic: What’s New in IBM Notes Traveler Since 9.0 Shipped

Day: Wednesday, November 6, 2013
Time: 11:00 AM EST (16:00 UTC/GMT, UTC-5 hours) for 60 minutes

More >

Please note, this is happening tomorrow, 6 November.