CloudPro: Amazon WorkMail vs IBM Notes: Will it be a knockout fight?

You see, here’s the thing: no matter what you hear/see at an IBM event or from your IBM representative, there seems to be a disconnect between that message and the one you read on the internet. A chasm, if you will.

The public cloud market has coalesced around three big players: Amazon, Google and Microsoft (and that’s despite what other vendors have to say about the matter).  Of these, Amazon has established a massive lead leaving Microsoft and Google to play catch up.

Wow, “three big players.” Not one starts with the letter “I.” Interesting.

However, when you do read about IBM, it is never flattering. Nor is there any mention of something like “Verse,” since the analysts weren’t invited to ConnectED (regardless, you have to wonder about the amount of work IBM *is* doing with analysts when some/most/all have no idea about Verse). And even if some were at ConnectED (and there were), the number of press releases equaled zero.

And, as such, you get this:

The very fact that Amazon has got WorkMail off the ground (it’s expected to be launched in Q2 of this year) is an achievement in itself and in a week in which IBM got stuck into its layoff, sorry, restructuring programme, it’s a reminder of the nimbleness with which Amazon can move.

IBM itself had its own enterprise mail system but who talks about Lotus Notes these days? It’s still with us (as IBM Notes), but does anyone see it as a contender in a world that’s shifting to cloud. Amazon understands that perfectly and that’s why, despite the caveats, WorkMail is sure to attract a number of users later this year.

Not one mention of whatever IBM is calling their cloud service these days. Nothing about Verse, which is pretty much all that IBM is featuring (to whom?), and continue to point out IBM Notes. I am going to say that, in retrospect, IBM should have killed the “Lotus” brand long before they actually came around and did it. It seems like there is way too much baggage with that name, and it doesn’t seem like it is abating.

Finally, how is it, in an article dated today, that this individual knows nothing about Verse? Especially since it’s been Priority Number One for months, probably a year, with IBM? Perhaps it’s that no one even considers IBM, let alone try to find any message coming out of Armonk?

No one, it seems, but the faithful. As noted by the one, lone, comment.

*sigh*

Link: CloudPro: Amazon WorkMail vs IBM Notes: Will it be a knockout fight?

Connect 2014: My Thoughts

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Unlike previous years, it has taken me longer to process what I saw and heard at Connect in order to have an opinion of the conference. Until now, when asked, “How was the conference?” I answered “good.” It was all I had.

Now, I have a better answer.

“Transitional.”

I believe that you have to be in denial to not get the overall direction IBM is taking with this conference and their products. Last year, it was, for the most part, the same as in previous years. It was if IBM was gently placing their toes in the seas of change.

Not so this year.

This year, unless you were “all in” with Connections, WebSphere, and Sametime, there was very little problem scheduling sessions to meet your needs. Oh, there were Notes/Domino/XPages sessions, but the first two were in, IMHO, in short supply. Development (that’s XPages )? Yeah, those were there, but hold no interest for an Administrator like myself. Except in AdminBlast where I learn how to turn off that feature. 🙂

I am very fortunate.

First, I was able to attend Connect with friend and colleague Barb Skedel. Together, we were able to split appropriate sessions, eliminating the whole “which session should I attend at this time” conundrum. Talk about stress relief.

Second, and most importantly, I accepted a full-time position with a company that is installing and implementing Connections, WebSphere, and Sametime. Unlike past years, where I was totally focused on Notes and Domino, this year I transitioned to every appropriate session for those areas. And, if it wasn’t for Barb, I would have been very upset at missing several key sessions. This was for me, a conference exactly like the ones in the past. Full of technical content on software that I use on a daily basis; Connections, Sametime, WebSphere, and Docs. Even as an administrator, you would find me in every “Customizing Connections” session that was available. And I understood exactly what the speakers were presenting and demoing. Isn’t that scary?

That should give you all you need to know about my present and future.

Notes and Domino? Of course, they are my foundation and in my future. However, this conference, in those areas, is no longer the “must attend” event if you’re an administrator. [Author disclaimer: I am not disparaging those attendees or presenters who came to Orlando and spent their time and money on those sessions. Honestly, take a look at the sessions again and tell me that Connect is for you]. Take another look at MailNext. While IBM keeps telling us that it runs on Domino, most, if not all, of the features coming in that product will require a Connections environment in order to take full advantage of those features. And if they don’t with the first iteration, they most certainly will with subsequent releases.

From my standpoint, that is a good thing. I want mail to integrate with Connections. Myself and my teammates have spent a lot of time getting Connections up and running and I want to leverage that investment as much as I can. Because if it integrates with Connections, then everyone will be using Connections, whether they know it or not.

Win-win.

I was not at all disappointed in this conference; Connect hits everything that I am now and will be. If I were a Domino administrator, I don’t think that this conference would be for me. In fact, I would never return. There isn’t enough content to make the conference worth the time or money (seeing my friends, that is another matter entirely. I would still “attend,” I would fly down on Thursday or Friday, stay the weekend, and fly home on Sunday night). Domino development? I really don’t know enough about Domino development to make a judgement.

You can sling all the “IBM says” and “IBM is committed to” statements you want about Notes and Domino. I firmly believe that Notes and Domino are a cash cow for IBM, and is treated as such:

Since the business unit can maintain profits with little maintenance or investment, a cash cow can also be used to describe a profitable but complacent company or business unit.

The place where IBM wants you to go, is exactly where I am going. And I feel fine.

One of the side benefits to attending Connections/Sametime/WebSphere/Doc sessions is that everyone was a new speaker to me. One of the side benefits of not attending Notes and Domino sessions was that I did not have to see the same speakers I’ve seen at more Lotuspheres/Connects that I care to admit. Oh, there is no doubt that they are very good, excellent, in fact, however I’d like to see some new people present. No, I’ll go even further; I’d like to see all new speakers in every Domino session (administrator and developer). Don’t you think that seeing the same people present at the same conference year in and year out is getting tiresome? Want to not have my thought come as a shock to the system? Try this: co-present with the person that will replace you. Then, the following year, take a seat in the audience while your protégé runs the show.

While I wait for that, I’ll just continue to support the regional User Group conferences to see new speakers and topics.

I’ve transitioned from a Notes/Domino Administrator to a Connections/WebSphere/Sametime/Docs Administrator and quasi-developer (you need to customize Connections, after all). Lotusphere transitioned from Notes and Domino to Connect and Connections, Sametime, WebSphere, and Docs. Connect 2014 was exactly what I expected and wanted from IBM.  Even in the labs, with the exception of the MailNext in theDesign Lab, I spent all of my other time with the Connections, Sametime, and Docs people. I didn’t even stop by the Notes/Domino pedestals. Even in the Product Showcase, most of my time was with vendors who are investing in and developing applications for Connections and Sametime.

Like I said, “transitional.”

Connect 2014: MailNext-Screenshots and Thoughts

During the OGS at Connect 2014, IBM demonstrated the next iteration of, what can be described as, the next release of Notes. It’s called “MailNext.” While the OGS gave a fairly good overview of the interface, it was when I took the time to visit the Design Studio UX Lab that I received a much better view of MailNext.

The “home” page:

MailNext1

 

The pictures below the search bar are of people who you are interacting via e-mail. The floating numbers show you the number of messages from that individual. At a glance, you see everything you need for the day.

MailNext4

 

I think that one of the better features is in the lower right. There, it tells you who owes you something. For example, if you assigned a “To Do” or a task. Better, it also shows you that you are waiting for a reply from someone, where you asked for something. I think that this is a great tool for managing your peers and managers.

Looking at the interface, if you click on someone at the top of the screen, it pops up mini menus of things you can do with that person:

MailNext2

 

Some of the little pop up menu items are mail, calendar, chat, share.

MailNext3

As you have selected the individual, you see the interface change to be person (or “context”) sensitive. In the above screen shot, you see that you get a “what’s new” view, where you can view mail, mail threads from that person or that include that person. On the right, is a “team view,” where that person is included in some sort of project with you.

And, in the upper right, you see that you still haven’t read 26 messages in your Inbox.

Finally, in what could be described as your traditional Inbox view, potential enhancements include in-line attachment preview, an option to share content with a Connections Community, and “powerful search.”

MailNext5

 

Initial thoughts: While I spent quite some time with a developer in the lab, I was getting the feeling that this interface isn’t totally fleshed out. IBM has some ideas on what they want it to do, however they were very curious as to what I thought some of the icons should mean/do. For example, if I were to hover over a person’s image, and get the mini menus, I expected that if I click on the envelope, a new message would be created, populated with that person’s e-mail address. Or, see all mail that I received from that person.

There were more questions from the developer along those lines: “What do you think <x> should do?” “What do you think <x> represents?” “What are your expectations of <x>?”

And, I discovered that only certain parts of the interface work. Click on something, like “Compose,” and nothing happens. That’s one way to make sure everyone that demo’s the software, from the OGS demo, to the breakout sessions, to the Design Lab, communicates the same message. It also showed my naivete toward demos; I thought it was a fully functional demo.

Next, I didn’t get the feeling that proposed delivery dates for MailNext will be met. To me, there is still a lot of work to be done. And there wasn’t any mention of what needs to be done to the back-end Domino server (other than upgrading it).

Finally, if most/all of your users are running the IBM Notes client, you better start thinking about the ramifications of most/all of your users running mail in a browser.

What do you think of MailNext and what you saw/heard at Connect (or on one of the streamed videos?)

 

Open MIc Webcast: All-in-one Admin Tool for Agent-based Troubleshooting & Problem Solving – 13 November 2013

Well, kids, it’s time for another webcast.

Join IBM’s Rene Jenkins [13 November, 11:00 EST], along with several other members of the IBM Notes & Domino teams as they discuss the All-in-one Admin Tool for agent-based troubleshooting & problem solving. After a presentation attendees will be given an opportunity to ask questions. Throughout the event, attendees will also be encouraged to comment or ask questions through our SmartCloud meeting web chat. Join us for this interactive, educational, lively session.

More >

Good news: Custom Builder Uses XPages, Wins “Vision Award”

Perhaps most impressive is the fact company owner Eric Rose himself served as the software architect and teamed with a certified Lotus software developer for Project Framework. Using IBM’s Domino Designer, which includes the IBM XPages toolset for creating a Web 2.0 experience across different platforms, Rose can develop Project Framework’s Internet and mobile capabilities.

And for Rose, the customization is never complete. He continues to enhance the application in order to match the changing needs of his project and clients. For example, the use of IBM Notes Traveler enables users to access project documentation on smartphones, with additional pieces of the software being mobilized using XPages.

More >

Open Mic Webcast: External elements that can negatively impact your IBM Domino server

A new Open Mic Webcast on 23 October at 11AM EST.

Join IBM’s Monica Senior, along with several other members of the IBM Domino team as they discuss External elements that can negatively impact your IBM Domino server

During this webcast, we will cover five external elements that can cause your IBM Domino server to crash, prevent the server from starting, and/or affect the server’s performance. These external elements include but are not limited to operating system configurations and applications that are seemingly harmless, but we will cover how their settings negatively impacted IBM Domino servers.

After a presentation attendees will be given an opportunity to ask questions. Throughout the event, attendees will also be encouraged to comment or ask questions through our SmartCloud meeting web chat. Join us for this interactive, educational, lively session.

Follow highlights from these Open Mics live on Twitter using #ICSOpenMic or following us on Twitter @IBM_ICSsupport.

More >

Let’s see if we can guess the “five external elements.” I’ll start:

  1. DNS
  2. Network
  3. Users
  4. Halon
  5. Alcohol (as consumed by either/both the Administrator or the Developer).,

Whirlpool Corporation: Goodbye IBM Notes

Google Apps scored some enterprise street cred on Monday by announcing a huge customer: Whirlpool.

Whirlpool has 68,000 employees and 66 facilities around the world who will standardize on Apps, Google’s cloud email and office productivity suite. Whirlpool did not ditch Microsoft Exchange or Office for Google. It was using IBM’s Lotus Notes, its CIO Michael Heim told the Wall Street Journal.


This news item is very short on details, unless you are interested in the Google versus Microsoft battle. In fact, all of the articles that I could find on this topic only talk about Google and Microsoft. It makes you wonder if IBM even has some sort of cloud service. If it does (and it really does have a cloud service – why don’t you Google it?), it is never mentioned in these types of articles.


Sixty-eight thousand employees is rather significant, meanwhile in Armonk, NY, IBM says that IBM Lotus/Domino is a growing product. It’s really hard to define “growing” as the contribution of IBM Lotus/Domino is rolled into several other products in their portfolio. I’m sure IBM has lined up a company to take Whirlpool’s place, and then some, in order to continue the growth in IBM Lotus/Domino.


As an aside, there once was a great company in North Canton, Ohio, by the name of Hoover. I’m sure you have heard it. Hoover was sold to Whirlpool. But before that, I was fortunate to assist them with a cc:Mail to Notes migration. Along with the migration, I made some friends at Hoover. One of which has become a very good friend. For that, I am extremely grateful to Hoover (and, I suppose, IBM/Lotus).

Publicis Employees to Lotus Notes: Drop Dead

The much-maligned email and calendar software, formerly and more disdainfully known as Lotus Notes, has been cited by a range of departing executives recently as one of the things they disliked most about working for the holding company. It crashes all the time, it’s  not intuitive, and it’s generally “old and clunky,” they say. Don’t even mention the near-useless webmail access. For a holding company that loves to brag about how digital it is, it sure does give employees archaic technology for the most basic of modern communication.

“Emails would take hours, and sometimes days, to be delivered through the Notes servers,” said former Digitas CEO and current Weather CEO David Kenny. “It became common practice to text people to have them watch for and confirm sent emails. The redundancy drove me crazy.”

More >

It’s really easy to fly off the handle on this article, but I think that it served a purpose. What that purpose was, I’m not totally certain, as the whole story isn’t told, leaving the reader to draw their own conclusions. Leave it to the commenters on the article to ask some intelligent questions, which will never be answered. In the past, I have written to the authors of these sorts of articles, asking for more details, only to have those messages go unanswered. Color me surprised.

The other Publicis news. I wonder what messaging system Omnicom runs?